General Lock ED9000R-HEAD ASSY Heavy Duty Commercial Rim and Surface Exit Device

We want you to be completely satisfied with your purchase. If you are not happy with an in-stock product, you can get a full refund for the product and/or equipment cost. This refund does not include any associated shipping costs.

To qualify for a full refund:

• You must email us at support@allsecurityequipment.com within 30 calendar days of receiving your purchase.
• You must receive written authorization for all returns.
• The products and/or equipment must be returned in new, resellable condition with all original components and packaging.

Please note:

• You are responsible for all return costs, including shipping and insurance.
• Once your return is approved, you have 15 days to send the product back.
• You must insure all returned purchases for a value equal to or more than the product's value.
• If we receive the return after the 15-day period, the return authorization will be automatically canceled, and no refund will be issued.
• Items marked as "special order" are non-returnable and non-refundable.
• The ASE Delivery Guarantee is non-refundable.
  

How to start a return:

• Contact our Customer Service Department by email at support@allsecurityequipment.com or by phone at 305-437-9757 extension 4.
• We will give you a Return Merchandise Authorization (RMA) number. You must clearly write this number on the outside of the return package.

We reserve the right to deny a refund if the products or equipment are not returned in new, resellable condition, or if the return is not received within the time limit. We value your business. Please contact us if you have any questions or need additional assistance.

RETURNS UNDER MANUFACTURER’S WARRANTY:

For manufacturer's warranty requests, we offer two options. Please note that these policies are set by the manufacturer and cannot be revised or exceptions made.

• Option 1: Advanced Replacement
  If you need a replacement part urgently, you can choose to purchase a new part in advance. Once you return the defective part to the manufacturer and it is determined to be defective under warranty, we will credit your account with the full purchase price, excluding shipping. This ensures that the faulty part is returned and that proper troubleshooting steps are taken. Please note that this replacement order must be placed with our RMA department. If you place an order online on your own account, it will be considered a regular sale and not a warranty claim. All orders will be shipped using standard ground shipping, unless special freight is requested. Please be aware that no freight or shipping fee is refundable. You will be responsible for the return shipping of the defective product.
  Note : Chamberlain (LiftMaster) customers will be provided with a complimentary return label.
• Option 2: Repair and Return
  If you are not in a rush and don't mind waiting for a replacement, you can choose to send the defective merchandise/part directly to the factory for repair with a unique RMA number. Once the manufacturer determines that the merchandise is defective under warranty, they will either repair or replace the unit. Please note that this option takes approximately three weeks after arrival for inspection and replacement to be shipped, depending on the manufacturer. You will be responsible for the return shipping of the defective product.
  Note : Chamberlain (LiftMaster) customers will be provided with a complimentary return label.

FENCE INSTALLATION COMPLIANCE AND RETURN POLICY:

It is the customer's responsibility to ensure that all fence installations comply with local state and county codes and laws. Please verify these regulations before purchasing and installing any fence products. All Security Equipment does not accept returns for fence products.