We want you to be completely satisfied with your purchase. If you are not satisfied with your in-stock purchase, we offer a full refund, minus shipping costs. To receive a full refund, you must email us at email@example.com within thirty (30) days of receiving your purchase. The products and/or equipment must be in new and resalable condition, including all parts and the original packaging.
Please note that you are solely responsible for all return costs, including shipping fees and insurance charges. Once the return is approved, you have 15 days to return the product. Please ensure that all returned purchases are insured for an amount no less than the value of the products and/or equipment.
If the product is returned after the 15-day window, the return authorization will be canceled, and no refund will be issued.
Special order items are not returnable or refundable.
To initiate a return, please contact our Customer Service Department at firstname.lastname@example.org or call us at 305 437 9757 ext 7007. Our team will provide you with a return merchandise authorization number, which should be written on the return packaging.
We reserve the right to deny a refund if the products and/or equipment are not returned in new and resalable condition, or if the return is not received within the specified time frame.
Thank you for choosing our products. Please do not hesitate to contact us if you have any questions or concerns.
RETURNS UNDER MANUFACTURER’S WARRANTY:
For manufacturer's warranty requests, we offer two options. Please note that these policies are set by the manufacturer and cannot be revised or exceptions made.
Option 1: Advanced Replacement If you need a replacement part urgently, you can choose to purchase a new part in advance. Once you return the defective part to the manufacturer and it is determined to be defective under warranty, we will credit your account with the full purchase price, excluding shipping. This ensures that the faulty part is returned and that proper troubleshooting steps are taken. Please note that this replacement order must be placed with our RMA department. If you place an order online on your own account, it will be considered a regular sale and not a warranty claim. All orders will be shipped using standard ground shipping, unless special freight is requested. Please be aware that no freight or shipping fee is refundable. You will be responsible for the return shipping of the defective product. Note : Chamberlain (LiftMaster) customers will be provided with a complimentary return label.
Option 2: Repair and Return If you are not in a rush and don't mind waiting for a replacement, you can choose to send the defective merchandise/part directly to the factory for repair with a unique RMA number. Once the manufacturer determines that the merchandise is defective under warranty, they will either repair or replace the unit. Please note that this option takes approximately three weeks after arrival for inspection and replacement to be shipped, depending on the manufacturer. You will be responsible for the return shipping of the defective product. Note : Chamberlain (LiftMaster) customers will be provided with a complimentary return label.