The Company offers a full refund minus shipping costs on all in-stock purchases. In order to receive a full refund minus the shipping costs, you must email the Company within thirty (30) days of receipt of your purchase and all products and/or equipment must be in new and resalable condition including all parts and the original packaging. You shall be solely responsible for all costs for any returns, including shipping fees and insurance charges. In the event the returned purchases are out-of-stock, then you shall also be subject to a 20% restocking fee, which shall be determined in the Company's sole discretion.
All returned purchases must be insured in an amount no less than the value of the products and/or equipment. Further, a return merchandise authorization number, which will be provided to you by the Company, shall be written on the return packaging.
All questions and return requests shall be directed to our Customer Service Department. The department's email address is support@fastaccesssecurity.com, and their phone number is 305 437 9757 ext 7007.
RETURNS UNDER MANUFACTURER’S WARRANTY:
For manufacturer’s warranty requests, we have two options available. Please note that these policies are put forth on behalf of factory and cannot be considered for exceptions or revised.
- Advanced Replacement With this option depending on urgency you agree to purchase a new part in advance. Once you return the defective part back to the manufacturer and it is determined that the merchandise/part is defective under warranty, the manufacturer will credit us and we will credit back your full purchase price including freight. This will guarantee that the faulty part is returned and the proper troubleshooting steps were done. Customers are responsible for return shipping of defective products (Chamberlain (Liftmaster) customers are provided a Return Label). Note: this replacement order MUST be placed with the RMA dept. directly. Placing an order online on your own account will delay the process as that would be considered a regular sale and not a warranty claim. Please be advised that ALL orders will be shipped Standard Ground from the manufacturer unless special freight is requested. Special freight is NON-REFUNDABLE.
- Repair and Return This option is best for customers who are not in a rush and do not mind waiting to receive a replacement. In this case, customers send the defective merchandise / part directly to the factory for repair with a unique RMA number and once the manufacturer determines the merchandise is defective under warranty they will either repair or replace the unit. Be advised that this option takes approx. 3 weeks after arrival for inspection and replacement to be shipped, depending on the manufacturer. Customers are responsible for return shipping of defective products (Chamberlain customers are provided a Return Label).
